Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Flat rate shipping is 4.95 , We offer free shipping if your order is over $50

Shipping RestrictIons

At this time, we are unable to ship Kratom products to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Washington, D.C., San Diego, CA, and Sarasota County, FL.

Which payment methods are accepted in the Online Shop?

We take all major credit cards and bitcoin.

How long will delivery take?

We always ship the same day if orders are received before 2pm. We ship USPS and it takes 3-5 business days to get to you.

How secure is shopping in the Online Shop? Is my data protected?

Our website has a 256bit SSL installed on our server.

What exactly happens after ordering?

We process your order (the same day) Email you your tracking number and the wait begins!

Do I receive an invoice for my order?

You will get an order confirmation when the order is placed

Send us an email


    Customer Service hours: 10am-5pm

    Contact form not working? email us directly at

    Or Call us!

    International +442031291242

    USA – 1-317-324-8865

    The Drip Ship (N.I.) LTD



    Please note – Any dispute will be handled in the EU.